Guest Responsibility & FAQs
Here at Elitch Gardens, our top priority is the safety and well-being of our guests and our team members. Our new safety and sanitation protocols in place to prevent the spread of COVID-19 and keep you and your family safe. Please remember that these safety and sanitation protocols are a shared responsibility between our guests and the park.
We provide guidance, but we count on our guests to help us maintain the safest conditions for our guests and team members.
Know Before You Go!
- How do I make a reservation?
All guests (Season Pass holders and one-day tickets) will be required to make a reservation for their visit. MAKE A RESERVATION
- Can I buy a season pass or ticket at the park?
Reservations are required for all visits to Elitch Gardens. Unfortunately, park admission is not guaranteed without a reservation. The ticket sales windows will be available to purchase based on availabilty.
Guests are also encouraged to purchase other ticket add-ons online at www.elitchgardens.com prior to arriving at the park to minimize interactions during the park entry experience.
- If one person in my family or group has symptoms of the coronavirus (see below), does my whole party need to stay home?
If everyone in your family or group has been exposed to the person who has symptoms, it’s best if everyone in your party stays home and reschedules your visit.
- What are the symptoms and conditions that could indicate a potential case of the coronavirus?
Any of the following symptoms that are not caused by a known chronic health condition:
- Fever (100.4°F / 38°C or higher)
- Difficulty breathing
- Unusual fatigue
- Cold or flu-like symptoms
- Repeated shaking/chills
- New loss of taste or smell
- Muscle pain
- Sore throat
Additionally, you could be contagious if you have been in direct contact with a close relative, roommate or neighbor who has been diagnosed with the coronavirus or been told by a health care professional or employer you may have been exposed to the coronavirus.
- Will I be required to wear a face covering?
Yes. We are following CDC guidelines as well as the City and County of Denver health order. The only exceptions will be for children aged 2 and under, individuals with respiratory problems and while guests are enjoying water attractions. If you do not already have a face covering, they will be available at the parking toll booths.
- What is considered an appropriate facial covering for my visit?
Facial coverings in line with CDC’s guidelines are considered appropriate for a visit to Elitch Gardens and should cover an individual’s nose and mouth. Costume masks and veils will not be considered as facial coverings are not permitted.
Facial coverings are required in Elitch Gardens. The only exceptions will be for children 2 and under and while guests are enjoying water attractions.
- Are all rides and attractions at Elitch Gardens open?
Most rides will be open. However, some rides and attractions are inherently not set up for social distancing, so for everyone’s health and safety, they are closed for now. Including: concerts, shows, Mouse House and Goofy Gazebo.
- If there are seating adjustments made to rides or dining areas, will that make lines longer?
Unfortunately yes. There may be longer than usual wait times due to increased cleaning and sanitation and reduced capacity on attractions. We appreciate your patience as we work through these new challenges together.
- Once I am in the park, how long can I stay?
You are welcome to stay as long as you like until the park closes for the day.
- Can I leave the park and come back in?
Automatic guest re-entry into the park will be temporarily suspended. Re-entry to the facility will be dependent on the level of current in-park attendance versus maximum park capacity and not guaranteed.
- What about face coverings when guests are eating?
We have arranged tables and seating so that guests can remove their face coverings while they eat. But we ask that they wear them at all other times.
- How will ride/attraction seating and queue lines work?
Ride seating capacity to be managed to allow for appropriate social distancing. Riders will no longer be grouped with non-family or non-traveling parties. Attraction queuing will be altered thus eliminating side to side lines to help assure appropriate social distancing while guests wait to ride. Markers will be added to the ground and/or queue rails to remind guests of appropriate social distancing.
- What about the retail shops?
Fitting rooms will be closed until further notice. Guests will not be permitted to try on clothing. All sales shall be final until further notice.
- Is the park still allowing use of Souvenir Cup refills?
Yes, the park is still permitting the use of Souvenir Cup refills. To help protect both the guest and our staff we are asking our guest to hold on to their cups as we provide them with a disposable cup in lieu of our staff filling guest cups.
- Do I need to wash my hands even though there is Chlorine in the water?
YES, wash your hands as frequently as possible. Use soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing, or sneezing.
- Will these new procedures be in place for Fright Fest?
More details about these events will be shared at a later time.