- Do I have to wear my EZ-Band when I am in the park?
No, you don’t have to wear it while inside the park, but it will make buying food and drinks easier since you can load money onto your band. You will need to wear it to gain admittance into the park and to show at the toll booths if the Season Pass you purchased includes parking.
- Is it OK to wear my EZ-Band in the water?
Yes, the bands are intended for you to wear at all times and while they will absorb water, they will dry quickly. Water does not damage the bands.
- What happens If I lose my band?
If you lose your band, you will need to go to Season Pass Processing, the Front Gate or Guest Relations to replace it. The replacement fee is $15 each time, but any EZ-Pay dollars you have on your band will automatically transfer to your new band. Since your picture is displayed each time you use your band (whether you are entering the park or purchasing a drink with it), the risk of someone else using your EZ-Pay dollars is very limited.
- How do I know what benefits I have or how much money is on my band?
You can check your benefits or balance anytime on a mobile device or computer, simply go to www.ElitchGardens.com/MyPass and enter the code printed on the inside of your band, on the back of the EZ logo. If you have difficulty reading the number, simply hold it under a bright light or in bright sunlight.
- If I purchased Season Parking or a Season Dining Plan, do I use my EZ-Band to redeem those as well?
Yes, those options have been added to your EZ-Band. If you have a season parking pass you will simply show your band at the toll plaza. If you purchased a Season Dining Plan, you will scan your band to redeem your meal at the register of designated food locations.
- How do I add money to my EZ-Band?
You can add money to your band from any mobile device or computer with a credit card or at the park wherever you see an EZ sticker by using a credit card or cash. To load money, follow the same steps as you would to check your benefits or balance and once you enter the website, just click ADD Money. You can add money increments of $5. Add money now!
- How do I know which band belongs to which person?
Each band was assigned to a specific person with a photo and name. The pass holder's picture will display every time you use your band. It is important that each person wears their own band. Inside there is a place to write the pass holder’s name. Fabric pens are available in Season pass processing for this purpose or you can do this at home. Fabric pens should be used so that the name will not come off when the band gets wet (sharpies will not work). You can also go online to www.ElitchGardens.com/MyPass and type in the number on the back of EZ logo on the band to see who that band belongs to.
- What happens to the money on my pass at the end of the season?
You can add or redeem the funds at any food or retail location within the park. Funds may be transferred to another pass at select locations. Please go to Guest Relations for further information. EZ-Band funds expire after 24 months of inactivity. EZ-Band funds are non-refundable and are not valid for resale. When you renew your Season Pass for the next season, the money will automatically transfer. Online EZ Pay purchases are subject to a $2.00 service charge.
- How old does someone have to be to enter the park?
Minors must be with a responsible party (18+) for entry/ re-entry after 6:00 p.m. Otherwise any age deemed by the parent or guardian.