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Concert FAQ

  • Is the concert general admission?

    Unless a guest has purchased a VIP ticket the concert is general admission.

  • How do I purchase VIP Tickets?

    VIP tickets can be purchased on Elitch while supplies last.  Coming soon! 

    VIP does not include park admission or a meet & greet. VIP Is only early admission into the arena and front of stage access.

  • Where is the VIP Section located?

    The VIP Section is located directly in front of the stage.

  • Is there an ADA section?

    VIP includes early entry into the area and a preferred standing room only section near the front of the stage.

  • How do I purchase a meet and greet for the band?

    Elitch Gardens does not sell meet and greet passes for the shows. The park holds contests on the social media pages the week prior to each show. Some artists choose to sell meet and greets through their website and management. Please refer to them.

  • What is the seating like?

    Seating is stadium seating with bleachers and standing room on the ground level of the arena.

  • What time should I get in line?

    The Elitch Arena holds 8500 guests, so generally you do not have to wait in line for shows as the arena is so large. Guests can lineup at any time once the park is open at the arena however.

  • What time do the doors open?

    Doors open an hour before show time. This is subject to change.

  • What time does the show start?

    All shows begin at 8pm unless there is an opening act or the concert is on Sunday.

  • How is the concert free?

    The concert admission is considered free because it is included in your admission to the theme park.

  • Can we bring camp chairs?

    No, unfortunately camp chairs are not permitted inside the arena.

  • Is there food and drink for sale in the arena?

    Yes, there is food available for purchase in the arena.

  • Do they accept meal plans in the arena?

    Meal plans and EZ Band stored value are not accepted in the arena for purchases. However, cash and credit cards are accepted.

  • Do concerts get cancelled due to rain?

    All concerts are considered rain or shine. However, if there is lighting detected within five miles of the venue the concert will be put on hold until further notice. Guests should check our social media platforms i.e. Facebook and Twitter for weather updates concerning the concert’s cancellation or scheduled performance. Tickets cannot be exchanged and are non-refundable.

  • Where is will call?

    The will call office is located outside of the main entrance of the park, directly to the right of the security turnstiles.

  • Is smoking allowed?

    Smoking is not allowed in the concert arena. It is only permitted in designated smoking areas. These can be found via an Elitch Gardens park map. They are also clearly marked throughout the park.

  • Are pets allowed?

    No pets are allowed unless they are considered a service dog with proper documentation.

  • Can minors enter the park alone?

    All minor guests aged 15 years and under must be accompanied by an Adult Chaperone defined as a parent, legal guardian or other responsible, supervising adult at least 21 years of age who traveled to the park with the minor’s party.

    Beginning at 3:00pm, all minor guests aged 16-17 years must also be accompanied by an Adult Chaperone defined as a parent, legal guardian or other responsible, supervising adult at least 21 years of age who traveled to the park with the minor’s party.

    Adult chaperones must be able to provide valid ID, including a photograph and date of birth.

    Adult chaperones must be present at the time of entry and remain within the park for the duration of their party’s visit.

    Adult Chaperones must have travelled to the park with the minor, be present at the time of entry and remain within the park for the duration of their minor’s party’s visit.

    Guests without a chaperone who cannot provide identification proving they are at least 16 years of age will not be permitted entry.

    This policy is subject to change at Elitch Gardens’ discretion.

    Elitch Gardens does not assume any responsibility or liability for unattended minors; children and the behavior of all minors are the sole responsibility of their parent(s) or guardian(s), and parents/guardians may be held legally liable for all acts of the children under their care.

    Minors in violation of the Elitch Gardens’ rules may be ejected (without refund) or detained, in Elitch Gardens’ discretion, as evaluated on a case-by-case basis.  While Elitch Gardens may attempt to contact a minor’s parent/guardian to have them picked up, this is done out of concern and courtesy, but is not bound to a duty or be held responsible or liable if a minor leaves the park, or for anything occurring after a minor has left park grounds.

    Thank you for your help in responsibly supervising, monitoring and controlling minors in your care.

    If while at the park you cannot locate your child, Elitch Gardens staff is here to assist you; however, we do not page guests.  We suggest that as you enter the park you decide on a centralized meeting place should you be separated from any minors under your care.