FAQ

Public Transportation

There is a RTD bus stop and Light Rail stop at Elitch Gardens. Visit www.rtd-denver.com for more information.

Safe and Secure Park Entry

Elitch Gardens is private property and we do not allow firearms or weapons in the park. Many of our rides are thrilling and dynamic and these items are prohibited for general safety reasons. Elitch Gardens works in conjunction with the Denver Police Department and the Department of Homeland Security to develop our firearm/weapon policy. Denver Police Department Officers working on property are the only persons permitted to carry a firearm or weapon. Off-duty police officers or other law enforcement officials (visiting as guests) are not permitted to carry firearms. For your safety we use electronic screening devices at the main gate. Since metal objects may activate this system, please allow our staff to inspect bags and purses upon request.

Food and Beverages

Outside food and beverage are not permitted, however, guests may bring in clear sealed water bottles. Guests with special dietary needs may bring in their own food. Please see a Security Agent for details. If you, or someone in your family, is living with one of the eight most common food allergies, we encourage you to download our Food Allergen Guide or check out the park’s Gluten Free Options.

Dress Code

We ask that our Guests dress appropriately for our family theme park environment. Shirts, shorts and shoes are required at all times in the main section of the park. Proper swimwear is required for all Water Park attractions. Denim and swimwear with zippers, buckles or rivets are not permitted on Water Park attractions. For the safety of our Guests, we do not allow bandanas with the “tear drop” pattern to be worn in the park. Clothing with offensive material will be asked to be removed.

Guest Relations

Guest Relations is located outside of the park to right of the main entrance and inside the park next to the Carousel. Our Guest Relations representatives will be happy to assist you. Also, please visit Guest Relations by the Carousel to claim or report a lost item. This Guest Relations location is also a meeting place for lost parties.

Tips for Family Fun

  • Plan your visit when attendance is lightest. Best bets: Weekdays during the summer and any regular operating day during the months of May, June and September.
  • Bring a jacket or sweatshirt for cool evenings. You may store loose articles in a locker near the Main Gate or the Water Park (available during Water Park operating hours).
  • Smoking is ONLY allowed in designated smoking areas. See the Park Map & Guide for specific locations.
  • Arrange a meeting place and time should your party become separated.The Big Wheel is a common meeting area.
  • Stop by Stroller Rental if you need a stroller or wheelchair. Come early, as all rentals are on a first-come-first-served basis.
  • Review the park map to familiarize yourself with the park’s layout and to help in plan your day.
  • To help you plan your day, pick up a show schedule (available at Guest Relations).
  • Plan to start your day at attractions farthest from the main entrance. Also, ride your favorite rides when the park first opens or after 5 p.m.
  • To avoid lines, plan to eat at non-traditional lunch and dinner hours.
  • Make sure children feel comfortable riding our rides prior to getting in line. Toddlers will especially like rides and attractions that are “pint-sized.”

First Aid Center

First Aid Centers are located between Blue Moon Beer Garden and the Mind Eraser, as well as between Hook’s Lagoon and Commotion Ocean Wave Pool (this location is open during Water Park hours only). The First Aid Center does not dispense medication.

Guests with Disabilities

At Elitch Gardens, our goal is to accommodate the needs of our Guests to the best of our abilities. Our procedures have been developed with your safety and comfort in mind as we provide an entertaining experience with fair and equal treatment for all our Guests. View our Park Accessibility Guide for more details.

Lost Parents

Children who become separated from their parents or group will be taken to Guest Relations located near the Carousel. Children should be instructed to ask the nearest team member for help in case they get lost. Team members are identified by Elitch Gardens name tags. Families should decide on a meeting place, such as the Big Wheel, in case the party is separated.

Lost and Found

Lost and Found is located at Guest Relations inside the park by the Carousel.

Announcements and Messages

Personal paging of any kind is not available. If you become separated from your group, you may leave a message at Guest Relations.

Strollers and Wheelchairs

Strollers and wheelchairs are available for a fee at Tennyson Street Emporium on a first-come, first-served basis. A limited number of wheelchairs are available.

Lockers

Lockers of varying sizes and rental prices are available throughout the park. Please see a park map for locations.

ATMs

We have ATMs conveniently located throughout the park. Traveler’s checks are accepted for park admission and in gift shops with proper identification.

Credit Cards—American Express, MasterCard and VISA cards are accepted for all ticket purchases, as well as most dining and shopping locations throughout the Park, excluding carts and satellite locations.

Ride Restrictions and Ride Openings

For the safety of all park Guests, most rides have height and size restrictions. Most thrill rides require that Guests be 48″ or taller. View our Park Accessibility Guide for more details. Elitch Gardens reserves the right to limit Guests from riding any ride if we believe that ride is not suitable for that Guest. Also, loose articles, cameras and video equipment may not be taken on rides. All rides are subject to availability. Some rides may close temporarily during electrical storms, heavy rain and other weather conditions, or for required maintenance. If a ride is closed all day, it will be posted at the park entrance. Every effort will be made to make the ride available as soon as possible.

Season Passes & Hand Stamp for Re-entry

Guests who leave the park and plan to return the same day must get their hand stamped before they leave the park at the exit/re-entry gate. Season Pass holders must present their pass to gain entrance to the park. Season Pass entry is only valid once a day. When Guests return to the park they must enter through the re-entry gate with a proper hand stamp and ticket or ticket stub or re-entry will not be allowed. During special events, re-admission may not be allowed. Such notice will be posted at the park entrance. You are free to leave the parking lot as well — just make sure you leave the parking ticket stub on your dashboard.

Inclement Weather Policy

Because Denver has such wonderful weather, we rarely have to shut down for weather concerns. Safety is our top priority and we will close the rides in case of severe weather; rides will re-open as soon as storms pass. Elitch Gardens offers a return admission ticket if the weather causes all of the following rides to close longer than 90 consecutive minutes: Twister II, Mind Eraser, Boomerang, Sidewinder and the Water Park.

  • You must present your original Elitch Gardens ticket stub to the Guest Relations window in order to receive a rain check.
  • Elitch Gardens tickets are non-refundable.
  • Season pass holders are not eligible to receive a rain check.
  • Once rides resume operation, rain checks will no longer be issued.
  • During inclement weather we suggest visiting one of our indoor shows, gift shops or restaurant locations.

Ticket Options

Daily Tickets are available online at a discounted price of $34.99 for guests over 48 inches tall. This pricing is not valid at the Front Gate. Daily tickets are $31.99 for guests under 48 inches tall and guests over the age of 62. Children 3 and under are admitted free and do not require a ticket or season pass.

At Elitch Gardens all of the attractions, including awesome rides, spectacular shows, the water park, concerts, the beautiful gardens and the fun atmosphere, are included in the park admission. The rides are only part of what we have to offer; therefore we ask that all guests over the age of 3 pay admission when coming to the park.

Fright Fest is included in the ticket price when the attraction is available. Haunted Houses, XLR8R and Slingshot are extra charge attractions.

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Technical Support:

For Online Purchases Only. Technical support provided by telephone 24 hours per day, 7 days per week.

Technical support agent cannot provide: event specific information such as hours of operation, detailed information about the entitlements associated with tickets and passes, detailed information about events., or refunds under any circumstances.

If you wish to speak with a technical support agent, please call 407.261-4284.

How do I make a payment on my PlayAway account

All payments must be made online and cannot be made at the Park. Update your billing information and to make a payment.

I received a phone call/email regarding my scheduled PlayAway payment

Have you received a phone call or email regarding your scheduled Playaway payment? Change your payment method or pay your purchase your order in full now through our payment portal.

Discount Tickets

Please visit our tickets page for the most up-to-date discounts.

Smoking

Elitch Gardens is a smoke-free environment. Smoking in children’s’ areas or ride lines is prohibited. Specific designated smoking areas can be found on park map.

Warning: Fraudulent tickets are being sold on Craigslist and eBay. Tickets NOT purchased from Elitch Gardens Website or other approved partners in person, may be counterfeit and are NOT valid for admission. If it is too good to be true, IT IS!