Guest Relations is located outside of the park by the ticket booths and inside the park next to the Carousel. They will be happy to assist you. Also, please go to the Guest Relations by the Carousel to claim or report a lost item. This Guest Relations location is also a meeting place for lost parties.

First Aid Center

Located between Hollywood Diner and the Mind Eraser, and between Hook’s Lagoon and Commotion Ocean wave pool (this location is open during Water Park hours only) The First Aid Center does not dispense medication.

Guests with Disabilities

At Elitch Gardens, our goal is to accommodate our guests' needs to the best of our abilities. Our procedures have been developed with your safety and comfort in mind as we provide an entertaining experience with fair and equal treatment for all our guests.

Special Needs Ride Pass

Procedures for 2009: We use the "Special Needs Ride Pass" system for our guests who use a wheelchair or who are unable to stand in a queue line. These passes are available at both our External and Internal Guest Relations windows.

The Special Needs Ride Pass make it easier and more fair for all our guests to ride our rides. You'll notice on the back of your "Special Needs Ride Pass" is an area for our ride operators to note your boarding time. If there is a wait to ride a specific ride, you will use your pass to enter through the exit ramps. The operator will note the approximate wait time for that ride and write down a time for you to return. This way, you can wait comfortably anywhere in the park, enjoy a meal, or even ride another ride that doesn't require a wait, then return at your boarding time. Please, only one open ride reservation at a time.

If you have further questions about the use of your "Special Needs Rides Pass," or if you need special assistance in any area of our park, please don't hesitate to ask. We are here to assist you, our guest! Also, be sure to ask for your "Guide to Ride," a free brochure that will give you an overview of our park's attractions and accessibility recommendations.

Lost Parents

Children who become separated from their parents or group will be taken to Guest Relations located near the Carousel.

Lost and Found

Lost and Found is located at Guest Relations inside the park by the Carousel.

Announcements and Messages

Personal paging of any kind is not available. If you become separated from your group, you may leave a message at Guest Relations.

Rentals

Strollers and Wheelchairs

Strollers and wheelchairs are available for a fee at Tennyson Street Emporium on a first-come, first-served basis. Limited number of wheelchairs available.

Lockers

Lockers of varying sizes and rental prices are available throughout the park. Please see a park map for locations.

ATM’s

We have ATM's conveniently located throughout the park. Traveler's checks are accepted for park admission and in gift shops with proper identification.

Credit Cards—American Express, MasterCard and VISA cards are accepted for all ticket purchases, most dining and shopping locations throughout the Park, excluding carts and satellite locations.

Safe and Secure Park Entry

When entering Elitch Gardens, possession of a firearm or weapon is prohibited by state law. For your safety we use electronic screening devices at the main gate. Since metal objects may activate this system, please allow our staff to inspect bags and purses upon request.

Park Re-Entry

You are free to come and go as you please; however, make sure to get your hand stamped as you exit. You are free to leave the parking lot as well -- just make sure you leave the parking ticket stub on your dashboard.

Ride Restrictions and Ride Openings

For the safety of all park guests, most rides have height and size restrictions. Most thrill rides require that guests be 48" or taller. Elitch Gardens reserves the right to limit guests from riding any ride if we believe that ride is not suitable for that guest. Also, loose articles, cameras and video equipment may not be taken on rides. All rides are subject to availability. Some rides may close temporarily during electrical storms, heavy rain and other weather conditions, or for required maintenance. If a ride is closed all day, it will be posted near each of the ticket booths. Every effort will be made to make the ride available as soon as possible.

Public Transportation

There is a RTD bus stop and Light Rail stop at Elitch Gardens. Visit www.rtd-denver.com for more information.

Tips for Family Fun

  • Call for park information and show schedules before visiting to take advantage of the best discounts and to plan for the activities you want to do most. For special events, concerts and general park information call 303.595.4386.
  • Plan your visit when attendance is lightest. Best bets: Weekdays during the summer and any regular operating day during the months of April, May, June and September.
  • Bring a jacket or sweatshirt for cool evenings. Store it in lockers near the main gate.
  • Smoking is ONLY allowed in designated smoking areas.
  • Arrange a meeting place and time should your party become separated.
  • Stop by Stroller Rental if you need a stroller or wheelchair. Come early, as all rentals are on a first-come-first-served basis.
  • Review the park map to familiarize yourself with the park's layout and to help in plan your day.
  • To help you plan your day, pick up a show schedule (available at all show facilities and Guest Relations).
  • Plan to start your day at attractions farthest from the main entrance. Also, ride your favorite rides when the park first opens or after 5 p.m.
  • To avoid lines, plan to eat at non-traditional lunch and dinner hours.
  • Make sure children feel comfortable about a ride they are going on. Toddlers will especially like rides and attractions that are "pint-sized."

Elitch Gardens Park Policies

Dress Code

We ask that our guests dress appropriately for our family theme park environment. Shirts, shorts and shoes are required at all times in the main section of the park. In the water park section, proper swim attire is required. For the safety of our guests, we do not allow bandanas with the "tear drop" pattern to be worn in the park. Clothing with offensive material will be asked to be removed.

Inclement Weather Policy

Because Denver has such wonderful weather, we rarely have to shut down for weather concerns. Safety is our top priority and we will close the rides in case of severe weather -- but rides will re-open as soon as storms pass. Elitch Gardens offers a return admission ticket if the weather causes all of the following rides to close longer than 90 consecutive minutes: Twister II, Mind Eraser, Boomerang, Half Pipe and Island Kingdom Water Park.

You must present your original Elitch Gardens ticket stub to the Guest Relations window in order to receive a rain check.

Elitch Gardens tickets are non-refundable.

Season pass holders are not eligible to receive a rain check.

Once rides resume operation, rain checks will no longer be issued.

During inclement weather we suggest visiting one of our indoor shows, gift shops or restaurant locations.

Ticket Options

Depending on which day you visit, a ticket includes admission to the theme park, the Island Kingdom Water Park,* and Fright Fest**. It includes unlimited rides and shows. ***
Pricing is determined by height.
*Island Kingdom Water Park is open May to September. Memorial Day to Labor Day.
**Fright Fest is every weekend in October through November 1, 2009
***XLR8R, Climbing Wall and Slingshot are extra charge attractions.

Discount Tickets

Please visit elitchgardens.com or call 303-595-4FUN for the most up-to-date discounts.

Food and Beverages

Outside food and beverage are not permitted; however, guests may bring in clear water bottles. Picnic facilities are in the parking lot for your convenience.

Smoking

Elitch Gardens is a smoke-free environment. Smoking in children's areas or ride lines is prohibited. Specific designated smoking areas can be found on park map.

Admission Price

At Elitch Gardens all of the attractions -- including awesome rides, spectacular shows, the Island Kingdom Water Park, concerts, the beautiful gardens and the fun atmosphere -- are included in the park admission. The rides are only part of what we have to offer; therefore we ask that all guests pay admission when coming to the park.
Certain rides & attractions, including new rides, may not be open at all times due to maintenance, weather and other circumstances.